Customer Service Excellence Customer service excellence is not a soft skill in a home service business. It is where your profit is made. Excellent customer service starts with real standards for your team, not guesswork. It is the difference between a lead that books...
P&L Statement A P&L statement can say you are profitable while your bank account says something completely different. I hear this constantly from home service business owners who just finished a great year and still feel broke. One electrician I worked with...
Business Risks A business risk doesn’t always show up as an emergency. Most days they look like a task you keep meaning to get to; an old price list you never updated, or a process nobody wrote down. I know what it’s like to put it off because the phones...
Delegating Work Delegating work is the difference between a business that runs you and a business you actually run. I got to sit down again with Chris Diroll from SMA Support Services, and one story from our conversation stuck with me. A roofing contractor he works...
Small Business Tip Home service business owners often come to me looking for that one small business tip that is going to change everything around for them financially. Here it is: pay yourself first. That single change is what took my own business from scraping...
Debt Payoff Strategy A solid debt payoff strategy is one of those things most home service business owners know they need, but very few feel confident they have right. When there is a little extra cash at the end of the month, the question is never simple. Do you pay...
