Artificial Intelligence (AI) is shaking up the world and how we do things. It is affecting every business, including yours.
Many people are nervous about using AI, whether they don’t understand it, are unsure how their customers will react to using ai business tools or worry that AI may be replacing people in the workplace
I wanted to bring in the experts to talk about this hot topic and how it can be a huge benefit to the home services industry. My guests Steven and Suzy Kirch are a father-daughter team with the perfect dynamic for this discussion.
In this episode they help us debunk several myths and fears surrounding AI, and learn how to start harnessing it as a powerful business tool that can streamline your operations, boost efficiency, and free up your time.Get ready to discover how this cutting-edge technology can transform your business and put more profit in your pocket.
You’ll Learn how to…
- How generative AI can be a tireless business tool to improve efficiency and accuracy
- How AI can create checklists, training materials, and process documentation
- Ways AI can give you diverse perspectives and expert insights to solve problems
- How AI streamlines tasks like writing blog posts, newsletters, and FAQs
- Why adopting AI as a business tool early will give you a competitive edge
- Tips for using generative AI models, like using plain language and being courteous
- That AI can help reduce profit leaks by improving first-time fix rates and reducing rework
Key Moments…
- [00:02:16] – Understanding Generative AI As A Business Tool
- [00:03:57] – Using AI for Checklists and Processes
- [00:10:49] – Asking AI for Guidance
- [00:14:12] – Overcoming Fears About AI
- [00:16:05] – Leveraging AI for Diverse Perspectives
- [00:31:09] – Communicating with Generative AI
- [00:43:28] – Improving Team Efficiency with AI
Understanding Generative AI
Generative AI programs, such as ChatGPT, Claude, and Copilot, are language based models, They are trained to predict the next word based on the context you provide. These AI assistants don’t possess inherent knowledge, but they can leverage their training on vast amounts of data to provide helpful responses and solutions. When you understand the capabilities of generative AI, you can harness its potential to streamline your home service business operations.
Using AI for Checklists and Processes
One powerful application of generative AI is its ability to assist with creating and refining checklists and processes. These AI models can help you develop comprehensive checklists for tasks like onboarding new clients, dispatching crews, or training new team members. By providing the AI with your existing processes, it can generate detailed checklists, ensuring you don’t miss any critical steps. Additionally, the AI can adapt these checklists as your business evolves, making it a valuable business tool for keeping everything consistent and efficient.
Asking AI for Guidance
Generative AI can also serve as a valuable thought partner, providing diverse perspectives and solutions to the challenges you face. By posing specific questions or prompts to the AI, you can tap into a wealth of knowledge and expertise, often uncovering ideas you may not have considered on your own. This can be particularly helpful when you’re stuck on a problem or need to explore different approaches to a task.
Overcoming Fears About AI
The rise of AI technology has understandably raised concerns but it’s important to approach generative AI with an open and curious mindset. As business tools these AI assistants are not designed to replace human expertise, but instead to complement and enhance it. By learning to communicate well with the AI and setting appropriate boundaries of where it is used and where it is not in your business, you can leverage its capabilities without compromising the personal touch and expertise that your home service business provides.
Leveraging AI for Diverse Perspectives
Another way generative AI can also be used as a business tool is to gather diverse perspectives on a problem or challenge. By framing your questions or prompts from the viewpoint of different industry experts or thought leaders, the AI can provide a range of insights and solutions that you may not have considered on your own. This can be particularly helpful when you’re seeking to expand your understanding or explore new approaches to a problem.
Communicating with Generative AI
Communicating well with generative AI is more about using natural language than mastering complex technical jargon. Speak to the AI as you would to a human colleague, using clear and concise language, and don’t be afraid to ask for clarification or provide feedback. Remember to use polite language, such as “please” and “thank you,” as this can help the AI provide more nuanced and helpful responses.
Improving Team Efficiency with AI
By leveraging generative AI to create training videos, checklists, and process documentation, you can empower your team to deliver consistent, high-quality service. The AI can capture the expertise of your top performers, ensuring that best practices are shared and implemented across your organization. This can help to reduce errors, have faster turnaround times, and ultimately, improve profitability for your home service business.
As you explore the world of generative AI, embrace the opportunities it presents to streamline your operations, enhance your team’s capabilities, and unlock new avenues for growth. By integrating these powerful tools into your home service business, you can position yourself for greater efficiency, profitability, and success.
About Steven and Suzy:
While working on her Master’s in Mathematics, Suzanne Kirch discovered her fascination with AI. She worked for a small AI start-up named Cognizer, first as an intern and then as an employee upon completion of her Masters. During this time, she became an inventor on six pending patents, serving as the primary inventor on two of them. Suzanne’s fascination with AI stems partly from its unique combination of fields: applied mathematics, computer science theory, and linguistics, particularly in the realm of Natural Language Processing (NLP).
Now working with her father, Dr. Steven Kirch, at Profit Minds, Suzanne aims to bring a variety of new tools and capabilities to their work. Her focus areas include AI training and consulting, implementing the AI Transformation Method™ in conjunction with Simple Academy, where we enable every employee to produce every deliverable faster, better, cheaper, and easier using AI with a guaranteed ROI. In addition, Suzanne works in a consulting role: developing custom AI chatbots, conducting research, and problem-solving.
Connect with Steven and Suzy:
Book Your Profit Impact Call – I’ll Find You $50,000 in Profits in 30 Minutes With a Live Profit Accelerator Simulator
