Cash Flow Planning Cash flow planning is what can show you in October what winter, or any slow season, will cost your business. When you have planned your cash flow, your bank account balance doesn’t surprise you in January. A home service business can show a...
P and L Statement Your P&L statement can say you made money last month while your bank account says something completely different. I hear this from plumbers, electricians, HVAC contractors, and roofers almost every week. They sit down with their CPA, review the...
Inventory Control Inventory control sounds like something only the big companies need to worry about. Then you go looking for the thermal drone you paid ten thousand dollars for and nobody can tell you where it is. That happened to my guest this week. An employee...
Customer Service Excellence Customer service excellence is not a soft skill in a home service business. It is where your profit is made. Excellent customer service starts with real standards for your team, not guesswork. It is the difference between a lead that books...
P&L Statement A P&L statement can say you are profitable while your bank account says something completely different. I hear this constantly from home service business owners who just finished a great year and still feel broke. One electrician I worked with...
Business Risks A business risk doesn’t always show up as an emergency. Most days they look like a task you keep meaning to get to; an old price list you never updated, or a process nobody wrote down. I know what it’s like to put it off because the phones...
