I’m sure you’ve heard the phrase: If you fail to plan, you plan to fail. With a new year just started, it’s the perfect time to look back on where you came in 2024 and set your sights ahead on where you want to end up in 2025!
To guide you, here are eight critical questions to reflect on. Let’s dive in!
1. On a scale of 1 to 10, how has 2024 been for your business?
Take a moment to evaluate your year. Did you grow your customer base? Improve your team’s performance? What challenges tested you, and what wins strengthened you? This reflection provides valuable insight into what’s working and where change is needed.
2. What progress did you make in 2024?
Home service businesses thrive on measurable progress. Did you introduce new systems, implement better scheduling, or boost customer retention? Celebrate these wins—they’re stepping stones to future success. Recognizing and building on your progress keeps you moving forward with confidence.
3. What worked and what didn’t, personally and professionally?
Whether it’s your pricing strategy, technician training, or customer experience processes, identifying what’s been effective versus what hasn’t is key. Double down on what worked, and put action plans in place to address gaps.
4. Where would you most like to make improvements in 2025?
Maybe it’s streamlining your operations, raising your average ticket price, or reducing employee turnover. Choose one area to focus on first. Mastering incremental improvements in priority areas can create a ripple effect across your entire business.
5. Imagine it’s December 2025. What would need to happen for you to feel like you crushed the year?
Visualize success. Is it achieving a 20% profit margin? Opening a second location? Or simply having more time to spend with family? Define your win so you can strategize how to make it a reality.
6. Looking back at 2024, who were your best and worst customers, employees, or partners? Why?
Not all relationships are created equal. Identify who brought value, energy, and growth to your business—and who drained resources. It’s time to prioritize the people who align with your goals and values.
7. What are the shared traits of your most successful relationships?
Successful partnerships often share common traits like trust, reliability, and mutual respect. Narrow down the top five characteristics you want in your team members, customers, and vendors. This clarity ensures you’re working with people who will propel your business forward.
8. Who will be your most important relationships in 2025, and how do they measure up?
From technicians to suppliers to customers, who are the key players for your success in the coming year? Rate them against your success criteria. If you’re hiring, seek out candidates who embody these traits. Surrounding yourself with the right people is essential for growth.
Make 2025 Your Best Year Yet
By reflecting on these questions now, you’re not just planning—you’re positioning yourself to build a stronger, more profitable home service business in 2025. Remember, success doesn’t happen by accident. It’s intentional, strategic, and starts with the steps you take today.
So, grab your planner, carve out some time, and let’s make 2025 your best year yet. While you’re in planning mode, why not book a Profit Impact call with me? Let’s create a tailored roadmap for your business’s success.
You can book a profit impact call with me where I can save you a minimum of 50K as we go over 12 main areas of your business!
