When there is a bottleneck in business, the business owner is often at the heart of it. If you were suddenly not able to work for 30 days, could your business survive without you? Odds are high that the answer is no. I see it all the time with home service owners who...
Worked Time Your trucks are on the road, your phones are ringing, and your calendar is completely full, but what does your worked time efficiency look like? Most likely, it is quietly costing you more than you realize. Labor efficiency is one of the most...
If your payroll costs keep climbing but your team still seems slammed, the problem probably isn’t the people on your crew. It’s something called labor efficiency. I hear this one all the time from home service owners. The trucks are rolling, the schedule is...
Your crew shows up, does the work, and goes home, but if they’re not collaborating as a team, Sneaky Leaky is quietly draining your profits through wasted time, redone work, and turnover you can’t afford. I know this firsthand, because early in my business, I walked...
Hourly pay is traditional, but in today’s market, that pay model actually limits what your business can earn. When your team gets paid the same whether they work hard or coast along, Sneaky Leaky starts siphoning profit through low productivity and callbacks. I have...
Build incentive systems that improve technician performance while protecting contractor profits. When your employee incentive is off, Sneaky Leaky shows up as overtime, slow jobs, and callbacks that chew up your schedule. In this episode, I sit down with Ryan Shank to...
